The Patient Experience and Health Outcomes

Manary, Matthew P.; Boulding, William; Staelin, Richard; Glickman, Seth W.

doi:10.1056/nejmp1211775

articleNew England Journal of MedicineDec 26, 2012Closed access

The Patient Experience and Health Outcomes

MPMatthew P. Manary WBWilliam Boulding RSRichard Staelin SWSeth W. Glickman

Duke University · University of North Carolina at Chapel Hill

PubMed

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Abstract

Interview with Susan Edgman-Levitan on patient-experience measures and their relationship to health outcomes. (00:00)Download Despite criticism of patient-satisfaction measures, patient-experience surveys that are designed and administered appropriately provide robust measures of the quality of health care and offer insight into a dimension that's otherwise difficult to measure objectively.

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FWCI: 77.85
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Topics

Keywords

Medicine
Patient experience
Patient satisfaction
MEDLINE
Health care
Criticism
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Quality of life (healthcare)

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