Servitization: revisiting the state-of-the-art and research priorities
Aston University · Universidad de Granada · +2 more institutions
Abstract
Purpose The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research. Design/methodology/approach This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda. Findings Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related…
Citation impact
- FWCI
- 91.81
- Percentile
- 100%
- References
- 134
Authors
6Topics & keywords
- Originality
- Extant taxon
- Knowledge management
- Process (computing)
- Value (mathematics)
- Process management
- Sociology
- Business