articleJournal of Retailing and Consumer ServicesNov 25, 2016Closed access

Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future

AMAppalayya MeesalaJPJustin Paul

University of Puerto Rico System · University of Washington

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

648
total citations
FWCI
39.12
Percentile
100%
References
71
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Empathy
  • Loyalty
  • Service quality
  • Path analysis (statistics)
  • Marital status
  • Reliability (semiconductor)
  • Psychology
  • Service (business)
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