articleJournal of Business ResearchMar 29, 2017BRONZE OA

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

BLBart LarivièreDEDavid E. BowenTWTor W. AndreassenWHWerner H. KunzNJNancy J. Sirianni

Arizona State University · Banner Thunderbird Medical Center · +6 more institutions

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Abstract

No abstract available for this paper.

Citation impact

731
total citations
FWCI
80.58
Percentile
100%
References
80
Citations per year

Authors

8

Topics & keywords

Topics
Keywords
  • Business
  • Marketing
  • Service (business)
  • Advertising
UN Sustainable Development Goals
  • Industry, innovation and infrastructure
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