Digital transformation and the new logics of business process management
University of Turku · Copenhagen Business School · +1 more institution
Abstract
Business process management (BPM) research emphasises three important logics – modelling (process), infrastructural alignment (infrastructure) and procedural actor (agency) logics. These logics capture the dominant ways of thinking in BPM, reflected in its assumptions, practices and values. While the three logics have proven useful in prior contexts, we argue that the applicability of these underlying assumptions in theorising BPM needs to be re-examined in the context of digital transformation. Based on an ethnographic study of BPM in a company undergoing digital transformation, we uncover tensions related to applying these prior logics that point to the need to update the underlying assumptions.…
Citation impact
- FWCI
- 56.07
- Percentile
- 100%
- References
- 101
Authors
3Topics & keywords
- Strategic information system
- Process management
- Business process management
- Digital transformation
- Business process
- Information systems security
- Soft systems methodology
- Transformation (genetics)
- Industry, innovation and infrastructure