articleComputers in Human BehaviorSep 2, 2020GREEN OA

Customer experiences in the age of artificial intelligence

NANisreen AmeenATAli TarhiniARAlexander ReppelAAAmitabh Anand

Royal Holloway University of London · Sultan Qaboos University · +2 more institutions

PubMed
Indexed incrossrefpubmed

Abstract

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723
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FWCI
47.03
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100%
References
133
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Personalization
  • Structural equation modeling
  • Customer experience
  • Knowledge management
  • Psychology
  • Empirical research
  • Service quality
  • Service (business)
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