articleJournal of Marketing ResearchNov 22, 2011Closed access

What Makes Online Content Viral?

University of Pennsylvania

Indexed incrossref

Abstract

Why are certain pieces of online content (e.g., advertisements, videos, news articles) more viral than others? This article takes a psychological approach to understanding diffusion. Using a unique data set of all the New York Times articles published over a three-month period, the authors examine how emotion shapes virality. The results indicate that positive content is more viral than negative content, but the relationship between emotion and social transmission is more complex than valence alone. Virality is partially driven by physiological arousal. Content that evokes high-arousal positive (awe) or negative (anger or anxiety) emotions is more viral. Content that evokes low-arousal, or deactivating,…

Citation impact

3,038
total citations
FWCI
186.71
Percentile
100%
References
49
Citations per year

Authors

2

Topics & keywords

Keywords
  • Anger
  • Sadness
  • Valence (chemistry)
  • Content (measure theory)
  • Arousal
  • Viral marketing
  • Psychology
  • Anxiety
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