The Performance Prism: The Scorecard for Measuring and Managing Business Success

This book takes a radically different look at performance measurement and sets out explicitly to identify how managers can use measurement data to improve business performance. The key features of the proposed book are: * Critical reviews of the major measurement frameworks available today - including the balanced scorecard, the business excellence model and shareholder value analysis. * Introduction of a new measurement framework - the performance prism - that addresses the shortcomings of the exisiting measurement frameworks. * Explanation of the tools, techniques and methodologies that can be used to measure stakeholder satisfaction, strategies, processes, capabilities and stakeholder contribution - the…