International Journal of Public Administration in the Digital Age

Digital and social inclusion intermediaries play a crucial role in providing digital literacy to excluded groups and in using Information and Communication Technologies (ICTs) to support social inclusion. However, information on the main characteristics of these actors is lacking. This paper presents the preliminary results of part of the MIREIA research conducted by the Institute for Prospective Technological Studies of the European Commission's Joint Research Centre, which aimed to characterise eInclusion intermediary actors in Europe and measure their socio-economic impact. This paper explores the role of third sector organisations in the broader landscape of eInclusion intermediary actors. It first…