articleJournal of Retailing and Consumer ServicesJan 10, 2022HYBRID OA

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

KAKhaoula AkdimLVLuis V. CasalóCFCarlos Flavián

Universidad de Zaragoza

Indexed incrossref

Abstract

The purpose of this research is to understand the main factors that determine users’ continuance intention to use social mobile Apps, considering two utilitarian (i.e., perceived usefulness, perceived ease of use) variables and a hedonic (i.e., perceived enjoyment) variable. As social mobile Apps may be utilitarian or hedonic, we aim to evaluate possible differences in the significance of the aforementioned antecedent factors in utilitarian Apps (i.e., TripAdvisor) and hedonic Apps (i.e., Instagram). The data were collected from an international sample of users; the Partial Least Squares method was applied to analyze the research model, using SMARTPLS 3.0. To analyze the moderating effects, a multi-group PLS…

Citation impact

344
total citations
FWCI
142.61
Percentile
100%
References
139
Citations per year

Authors

3

Topics & keywords

Keywords
  • Continuance
  • Mobile apps
  • Business
  • Marketing
  • Advertising
  • Internet privacy
  • Psychology
  • World Wide Web
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