articleJournal of Operations ManagementJan 24, 2023GREEN OA

The effect of customer and supplier concentrations on firm resilience during the COVID ‐19 pandemic: Resource dependence and power balancing

Tongji University · Hong Kong Polytechnic University · +2 more institutions

Indexed incrossref

Abstract

Abstract The COVID‐19 pandemic has created significant disruptions in both demand and supply. Our study makes use of such dramatic changes in demand and supply during the pandemic to examine resource dependence and power balancing/unbalancing issues in buyer–supplier relationships. Specifically, we investigate the effect of customer and supplier concentrations on firm resilience during the pandemic. Drawing on resource‐dependence theory (RDT), we theorize that shifts in demand and supply in different pandemic stages influence the effect of customer and supplier concentrations on firm resilience by altering the power dynamics between focal firms and their concentrated customers and suppliers. Central to our…

Citation impact

207
total citations
FWCI
54.47
Percentile
100%
References
83
Citations per year

Authors

4

Topics & keywords

Keywords
  • Resilience (materials science)
  • Business
  • Psychological resilience
  • Resource dependence theory
  • Coronavirus disease 2019 (COVID-19)
  • Resource (disambiguation)
  • Power (physics)
  • Industrial organization
No related works found for this paper.

Funding