articleHuman Resource Management JournalJul 1, 2023HYBRID OA

Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT

Aston University · TBS Education · +24 more institutions

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Abstract

Abstract ChatGPT and its variants that use generative artificial intelligence (AI) models have rapidly become a focal point in academic and media discussions about their potential benefits and drawbacks across various sectors of the economy, democracy, society, and environment. It remains unclear whether these technologies result in job displacement or creation, or if they merely shift human labour by generating new, potentially trivial or practically irrelevant, information and decisions. According to the CEO of ChatGPT, the potential impact of this new family of AI technology could be as big as “the printing press”, with significant implications for employment, stakeholder relationships, business models, and…

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