articleJournal of Retailing and Consumer ServicesJan 3, 2024Closed access

How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective

YHYingying HuangDGDoğan Gürsoy

Chengdu University · University of Johannesburg · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

111
total citations
FWCI
74.16
Percentile
100%
References
68
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Mindfulness
  • Service (business)
  • Transactional leadership
  • Business
  • Knowledge management
  • Thriving
  • Service delivery framework
  • Marketing
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