Opportunities, challenges, and benefits of AI innovation in government services: a review

Abstract Artificial intelligence (AI) has emerged as an excellent tool across multiple industries and holds great promise for the government, society, and economy. However, the absence of a distinct consensus regarding the definition and scope of artificial intelligence hinders its practical implementation in government settings. This article examines the various methodologies, emphases, and goals within artificial intelligence, emphasizing its ability to enhance human capabilities in critical situations. Considering the present advantages and enhanced productivity brought about by AI adoption in trailblazing government departments, this study explores the possible benefits and limitations of AI usage in the…