The impact of artificial intelligence on organizational performance: The mediating role of employee productivity

The adoption of Artificial intelligence (AI) technology in the workplace is becoming more common, with several research highlighting both its positive and adverse influence on employee productivity (EP) and organizational performance (OP). Furthermore, there is a scarcity of research focused on the mediator role of EP in the nexus between AI and OP. This ambiguity underscores the need for a comprehensive understanding of how AI interacts with EP and OP within specific organizational contexts, such as Ethio Telecom. Therefore, this study aimed to investigate the impact of AI on OP with a mediating role of EP. Quantitative data was collected through an online survey using Kobo Toolbox from 172 purposively…