articleActa PsychologicaJan 17, 2025GOLD OA

Artificial intelligence and employee outcomes: Investigating the role of job insecurity and technostress in the hospitality industry

MNMuhammad Naeem SharifZLZhang LiMAMuhammad AsifSMSajead Mowafaq AlshdaifatJRJalal Rajeh Hanaysha

Harbin Institute of Technology · Middle East University · +1 more institution

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Abstract

Drawing on self-determination theory (SDT), this research examines how the utilization of artificial intelligence (AI) in hospitality organizations is influencing employee work and career outcomes (well-being and career success). We explore the underlying role of job insecurity in the associations of AI use with employee wellbeing and career success. We further explore the boundary condition effect of technostress in our proposed model. This study used a three-wave online survey approach to collect data from 277 workers of fast-food chain restaurants in the People's Republic of China. We used Smart PLS 4 to analyze our data. The results showed a positive relationship among AI use and employee well-being, but…

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66
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FWCI
122.55
Percentile
100%
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99
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Authors

5

Topics & keywords

Topics
Keywords
  • Technostress
  • Psychology
  • Job insecurity
  • Hospitality industry
  • Hospitality
  • Applied psychology
  • Social psychology
  • Work (physics)
UN Sustainable Development Goals
  • Decent work and economic growth
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