Enhancing Organizational Performance: Synergy of Cyber-Physical Systems, Cloud Services, and Crowdsensing

In the contemporary business landscape, software has evolved into a strategic asset crucial for organizations seeking sustainable competitive advantage. The imperative of ensuring software quality becomes evident as low-quality software systems pose formidable challenges to organizational performance. This study delves into the profound impact of three key dimensions of information system quality on organizational performance—information quality (IQ), quality of service (QoS), and software quality (SQ). Anchored in the DeLone and McLean information system (IS) success model, a quantitative questionnaire was administered to 360 industry experts and academics. Rigorous data analysis, employing exploratory factor…