AI and the Transformation of Accountability and Discretion in Urban Governance

This paper offers a conceptual analysis of the transformative role of Artificial Intelligence (AI) in urban governance, focusing on how AI can reshape the relationship between bureaucratic discretion and accountability. Drawing on public administration theory and algorithmic governance research, the study argues that AI does not simply restrict or enhance discretion but redistributes it across institutional levels, professional roles, and citizen interactions. While primarily conceptual, this paper uses illustrative cases to show that AI can strengthen managerial oversight, improve service delivery consistency, and expand citizen access to information. These changes affect different forms of accountability:…

• HU
  Harvard University