Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance

Digital inclusion is a critical component of sustainable e-government, ensuring equitable access to digital public services for all citizens. However, challenges such as limited digital literacy, infrastructural gaps, and institutional barriers hinder widespread adoption, particularly among marginalized populations. This study examines the key obstacles to digital inclusion in e-government and explores technology-driven and policy-based solutions. A qualitative approach was employed, integrating case studies from developed and developing nations to assess best practices and localized policy adaptations. The findings highlight that public–private partnerships, digital literacy programs, and the integration of…