From Pilot to Production. An Empirical Maturity Framework for Enterprise Generative AI Adoption

Enterprise adoption of generative artificial intelligence has progressed faster than the operational discipline required to sustain it. Most organizations now run one or more generative AI pilots, but a smaller subset has translated those pilots into compounding capability. This paper describes an em‐ pirical four stage maturity framework derived from leading the deployment of multiple production generative AI systems inside a large enterprise human capital management platform. Stage one is ex‐ ploratory pilots. Stage two is workflow embedded augmentation. Stage three is platform consolida‐ tion through reusable services. Stage four is governed organizational capability. For each stage we describe the…