Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems

In online shopping environments, the product-advising function originally performed by salespeople is being increasingly taken over by software-based product recommendation agents (PRAs). However, the literature has mostly focused on the functionality design and utilitarian value of such decision support systems, mostly ignoring the potential social influence they could exert on their users. The objective of this study is to apply a social relationship perspective to the design of interfaces for PRAs. We investigate the effects of applying anthropomorphic interfaces—namely, humanoid embodiment and voice output—on users' perceived social relationship with a technological and software-based artifact designed for…