Almost human: Anthropomorphism increases trust resilience in cognitive agents.
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Abstract
, a higher resistance to breakdowns in trust; (b) that these effects were magnified by greater uncertainty; and c) that incorporating human-like trust repair behavior largely erased differences between the agents. Automation anthropomorphism is therefore a critical variable that should be carefully incorporated into any general theory of human–agent trust as well as novel automation design.
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Keywords
- Viewpoints
- Contradiction
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- Social psychology
- Psychology
- Computer science
- Automation
- Cognition
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