articleInternational Journal of Information ManagementApr 9, 2019Closed access

Consumers acceptance of artificially intelligent (AI) device use in service delivery

DGDoğan GürsoyOHOscar HengxuanLLLu LuRNRobin Nunkoo

University of Johannesburg · Washington State University · +3 more institutions

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

1,242
total citations
FWCI
126.36
Percentile
100%
References
112
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Expectancy theory
  • Context (archaeology)
  • Psychology
  • Service (business)
  • Social influence
  • Service delivery framework
  • Process (computing)
  • Conceptual model
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