articleDigital HealthJan 1, 2019GOLD OA

Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study

TNTom NadarzynskiOMOliver MilesACAimee CowieDRDamien Ridge

University of Westminster · University College London · +1 more institution

PubMed
Indexed incrossrefdoajpubmed

Abstract

Background Artificial intelligence (AI) is increasingly being used in healthcare. Here, AI-based chatbot systems can act as automated conversational agents, capable of promoting health, providing education, and potentially prompting behaviour change. Exploring the motivation to use health chatbots is required to predict uptake; however, few studies to date have explored their acceptability. This research aimed to explore participants’ willingness to engage with AI-led health chatbots. Methods The study incorporated semi-structured interviews (N-29) which informed the development of an online survey (N-216) advertised via social media. Interviews were recorded, transcribed verbatim and analysed thematically. A…

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Topics & keywords

Topics
Keywords
  • Chatbot
  • Psychology
  • Health care
  • Social media
  • Applications of artificial intelligence
  • Trustworthiness
  • Applied psychology
  • Medical education
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