articleTourism ManagementNov 29, 2019BRONZE OA

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

RDRonan de KervenoaelRHRajibul HasanASAlexandre SchwobEGEdwin Goh

École Supérieure de Commerce de Rennes · Excelia Business School · +3 more institutions

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

573
total citations
FWCI
25.39
Percentile
100%
References
135
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Hospitality
  • Tourism
  • Empathy
  • Marketing
  • Service quality
  • Hospitality management studies
  • Business
  • Hospitality industry
UN Sustainable Development Goals
  • Decent work and economic growth
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