articleJournal of Computer-Mediated CommunicationNov 4, 2019BRONZE OA

AI-Mediated Communication: Definition, Research Agenda, and Ethical Considerations

JTJeffrey T. HancockMNMor NaamanKLKaren Levy

Stanford University · Cornell University

Indexed incrossrefdoaj

Abstract

Abstract We define Artificial Intelligence-Mediated Communication (AI-MC) as interpersonal communication in which an intelligent agent operates on behalf of a communicator by modifying, augmenting, or generating messages to accomplish communication goals. The recent advent of AI-MC raises new questions about how technology may shape human communication and requires re-evaluation – and potentially expansion – of many of Computer-Mediated Communication’s (CMC) key theories, frameworks, and findings. A research agenda around AI-MC should consider the design of these technologies and the psychological, linguistic, relational, policy and ethical implications of introducing AI into human–human communication. This…

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505
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28.65
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100%
References
31
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Authors

3

Topics & keywords

Topics
Keywords
  • Interpersonal communication
  • Human communication
  • Key (lock)
  • Engineering ethics
  • Communication studies
  • Interpersonal relationship
  • Computer science
  • Knowledge management
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