articleJournal of Business ResearchApr 29, 2020GREEN OA

Customer service chatbots: Anthropomorphism and adoption

BSBen SheehanHSHyun Seung JinUGUdo Gottlieb

Queensland University of Technology

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

600
total citations
FWCI
37.52
Percentile
100%
References
59
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Chatbot
  • Context (archaeology)
  • Customer service
  • Service (business)
  • Perception
  • Psychology
  • Computer science
  • Social psychology
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