I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Dongbei University of Finance and Economics · Peking University · +1 more institution
Indexed incrossref
Abstract
No abstract available for this paper.
Citation impact
888
total citations
- FWCI
- 150.59
- Percentile
- 100%
- References
- 114
Citations per year
Authors
4- MAMuhammad Ashfaq
Dongbei University of Finance and Economics
- JYJiang Yun
Dongbei University of Finance and Economics
- SYShubin YuCorresponding
Peking University
- SMSandra María Correia Loureiro
Iscte – Instituto Universitário de Lisboa
Topics & keywords
Topics
Keywords
- Chatbot
- Continuance
- Service (business)
- Usability
- Customer satisfaction
- Service quality
- Computer science
- Psychology
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