articleJournal of Business ResearchSep 14, 2020Closed access

Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption

TFTeresa FernandesEOElisabete Oliveira

Universidade do Porto

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

570
total citations
FWCI
34.68
Percentile
100%
References
82
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Perspective (graphical)
  • Knowledge management
  • Service (business)
  • Conceptual model
  • Service provider
  • Psychology
  • Computer science
  • Business
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