articleInformation Processing & ManagementApr 9, 2022Closed access

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

XCXusen ChengZXZhang Xiao-pingJCJason CohenJMJian Mou

Renmin University of China · University of the Witwatersrand · +1 more institution

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Abstract

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448
total citations
FWCI
50.36
Percentile
100%
References
99
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Chatbot
  • Psychology
  • Competence (human resources)
  • Perspective (graphical)
  • Social psychology
  • Computer science
  • World Wide Web
UN Sustainable Development Goals
  • Industry, innovation and infrastructure
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