articleTechnological Forecasting and Social ChangeApr 26, 2022GREEN OA

The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?

JBJanarthanan BalakrishnanSSSalma S. AbedPJPaul Jones

National Institute of Technology Tiruchirappalli · King Abdulaziz University · +1 more institution

Indexed incrossref

Abstract

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266
total citations
FWCI
103.47
Percentile
100%
References
110
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Chatbot
  • Continuance
  • Social cognitive theory
  • Unified theory of acceptance and use of technology
  • Psychology
  • Self-efficacy
  • Social influence
  • Service (business)
UN Sustainable Development Goals
  • Gender equality
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