articleComputers in Human BehaviorMay 12, 2022Closed access

AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior

HJHua JiangYCYang ChengJYJeongwon YangSGShanbing Gao

Syracuse University · North Carolina State University · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

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288
total citations
FWCI
99.48
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100%
References
153
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Chatbot
  • Psychology
  • Mediation
  • Social media
  • Structural equation modeling
  • Dialogic
  • Social exchange theory
  • Bridge (graph theory)
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