articleJournal of Management Information SystemsOct 2, 2022Closed access

To Be or Not to Be …Human? Theorizing the Role of Human-Like Competencies in Conversational Artificial Intelligence Agents

SCShalini ChandraASAnuragini ShirishSCShirish C. Srivastava

Université Paris-Saclay · Laboratoire en Innovation, Technologies, Economie et Management · +1 more institution

Indexed incrossref

Abstract

FNEGE 1, ABS 4

Citation impact

260
total citations
FWCI
28.45
Percentile
100%
References
112
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Knowledge management
  • Computer science
  • Naturalness
  • Service (business)
  • Customer engagement
  • Set (abstract data type)
  • Human–computer interaction
  • Business
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