Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis

ChatGPT (Chat Generative Pre-trained Transformer) has gained popularity for its ability to generate human-like responses. It is essential to note that overreliance or blind trust in ChatGPT, especially in high-stakes decision-making contexts, can have severe consequences. Similarly, lacking trust in the technology can lead to underuse, resulting in missed opportunities.

This study investigated the impact of users' trust in ChatGPT on their intent and actual use of the technology. Four hypotheses were tested: (1) users' intent to use ChatGPT increases with their trust in the technology; (2) the actual use of ChatGPT increases with users' intent to use the technology; (3) the actual use of ChatGPT increases with users' trust in the technology; and (4) users' intent to use ChatGPT can partially mediate the effect of trust in the technology on its actual use.