Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Harbin Institute of Technology · Heilongjiang Institute of Technology · +2 more institutions
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Abstract
No abstract available for this paper.
Citation impact
204
total citations
- FWCI
- 33.75
- Percentile
- 100%
- References
- 106
Citations per year
Authors
6- JZJunbo Zhang
Harbin Institute of Technology, Heilongjiang Institute of Technology
- QCQi Chen
Dalian University of Technology
- JLJiandong Lu
Harbin Institute of Technology, Heilongjiang Institute of Technology
- XWXiaolei Wang
University of International Business and Economics
- LLLuning LiuCorresponding
Harbin Institute of Technology, Heilongjiang Institute of Technology
Topics & keywords
Topics
Keywords
- Mechanism (biology)
- Customer satisfaction
- Expression (computer science)
- Psychology
- Boundary (topology)
- Business
- Computer science
- Cognitive psychology
No related works found for this paper.
Funding
- NNNational Natural Science Foundation of ChinaAwards: 72101045, 72202037, 72034001, 71974044
- NSNatural Science Foundation of Heilongjiang ProvinceAward: YQ2020G004
- NUNational University's Basic Research Foundation of China
- FRFundamental Research Funds for the Central UniversitiesAwards: HIT.OCEF.2022054, 21QN01, HIT.HSS.DZ201905