Therapeutic Potential of Social Chatbots in Alleviating Loneliness and Social Anxiety: Quasi-Experimental Mixed Methods Study
Ulsan National Institute of Science and Technology · Korea University
Abstract
Background Artificial intelligence (AI) social chatbots represent a major advancement in merging technology with mental health, offering benefits through natural and emotional communication. Unlike task-oriented chatbots, social chatbots build relationships and provide social support, which can positively impact mental health outcomes like loneliness and social anxiety. However, the specific effects and mechanisms through which these chatbots influence mental health remain underexplored. Objective This study explores the mental health potential of AI social chatbots, focusing on their impact on loneliness and social anxiety among university students. The study seeks to (i) assess the impact of engaging with an…
Citation impact
- FWCI
- 53.22
- Percentile
- 100%
- References
- 40
Authors
8- MKMyungsung Kim
Ulsan National Institute of Science and Technology
- SLSeonmi Lee
Ulsan National Institute of Science and Technology
- SKSieun Kim
Ulsan National Institute of Science and Technology
- JHJeong-in Heo
Ulsan National Institute of Science and Technology
- SLSangil Lee
Ulsan National Institute of Science and Technology
Topics & keywords
- Loneliness
- Psychology
- Chatbot
- Mental health
- Anxiety
- Social anxiety
- Mood
- Clinical psychology
- Reduced inequalities